Delete your data

Send an email to contact@moveandstay.com%3A%0AAnything%20else%20that%20helps%20you%20find%20it%20(optional)%3A) with the subject "Delete my data". Write from the email address you used with us if you can: it is the quickest way for us to see that the data is yours.

If you called us, or wrote from another address, tell us the phone number or email address you used.

• The email address you gave us.
• The phone number you gave us, if any (for example in an enquiry, on a Facebook or Instagram ad form, or by calling us).
• Anything else that helps us find it, if you like: roughly when you contacted us, or the property you asked about.

We may ask one short question to check that the data is yours before we delete it, so that nobody can delete someone else's.

• Your enquiries and requests: your name, email, phone, message, dates, budget and what you were looking for.
• Replies from properties that we passed on to you, and any call-back requests you made.
• Your answers on a Facebook or Instagram ad form, and the record of how far that enquiry went.
• The email, transcript and recording of a phone call with our voice assistant.
• Emails you sent us, and our notes about you.
• If you run a property: your owner account and your personal contact details on the listing. The listing itself describes a business and stays, unless you ask us to remove it too.

• Your email address on our do-not-email list, if you asked not to be emailed: it is the only way to make sure we never write to you again.
• Invoices and payment records for Premium, for as long as tax and accounting rules require.

Properties that already received your details hold them as independent businesses (privacy policy §3). We cannot delete their copy, but we will tell you which properties received your enquiry, so you can ask them.

• A person reads your email and replies to confirm we have it.
• We delete what section 3 lists and confirm it in writing within one month, as data protection law requires.
• We tell you which properties received your enquiry, if any did.

For anything else — a copy of your data, a correction, or an objection to a use — write to the same address, contact@moveandstay.com. Your rights are set out in §9 of the privacy policy.